Contact support
We monitor info@bridgetownappstudio.com for Dove support.
Tell us what happened, what you expected, and the steps that led to the issue. Include your Dove version, device model, and operating system version. If you attach a screenshot, hide any personal information first.
Keep secrets private. Never email passwords, Apple Account verification codes, payment-card information, or other secrets.
Try these first
If Dove can’t connect
Check that your device can load a website. Try another Wi-Fi or cellular connection, then reopen Dove and try again. Check for Dove and system updates, and restart your device if the problem continues.
If purchases aren’t available
Dove Plus may not be offered in your version of Dove. If you don’t see a Dove Plus section, there may be no subscription offer to use. If an offer is shown but won’t load, check your connection and try again later. Make sure in-app purchases are allowed in your device’s Screen Time settings.
If a purchase isn’t recognized
Check that the Apple Account used for App Store purchases is the one that made the purchase; it can differ from your iCloud account. Also check that the App Store country or region is the one you expect, especially if you recently changed accounts or storefronts. Don’t change regions just to retry a purchase. Try restoring below, and contact us if an active purchase still isn’t recognized.
Restore purchases
If you previously subscribed to Dove Plus and your access is missing, restoring checks your existing purchases. Restoring does not create a charge.
- Use the same Apple Account for App Store purchases that you used when subscribing, and connect to the internet.
- Open Dove and select the You tab.
- In the Dove Plus section, select Restore Purchases and wait for the result. If Apple asks you to sign in, use Apple’s system prompt.
You can also select Restore Purchases on the Dove Plus purchase screen when it is available. If no active purchase is found, check the Apple Account on your purchase receipt and your subscription’s status in Apple’s settings.
Dove Plus and its restore controls may not appear in every version. If you have an existing subscription but can’t find the controls, contact us using the email above. You can still manage or cancel through Apple’s settings.
Manage or cancel a subscription
If you have a Dove Plus subscription, you can use You → Dove Plus → Manage Subscription when that option appears in Dove.
On iPhone or iPad, you can also use Apple’s settings:
- Open Settings and select your name.
- Select Subscriptions, then your Dove subscription.
- Review your subscription details, or select Cancel Subscription and follow the prompts.
Deleting Dove does not cancel your subscription. After cancellation, access normally continues through the paid period. Check the expiration date shown by Apple. If there is no cancel button or Apple shows an expiration message, it may already be canceled.
Apple’s subscription and cancellation instructions include other devices and help finding a missing subscription.
Request a refund
For purchases billed by Apple, follow Apple’s refund request process. Apple reviews requests and determines eligibility; a refund is not guaranteed. If you also want to stop future renewals, cancel your subscription separately.